Frequently Asked Questions

We’re here to assist you.

Do you have questions or perhaps concerns you’d like to find the answer to? Below is a collection of our most common questions from customers. If you still cannot find what you’re looking for, please call us on +1-516-868-9888 or send us an email on info@locationandrecovery.com and we’ll do our best to answer your question.

Research Specialist FAQs

What does Research Specialist do?

A Research Specialist’s job is to help private clients or corporate organizations gather facts for difficult and sensitive situations. Research Specialists are here to offer anonymous advice to anyone in need and will gather evidence discreetly & confidently which can, later on, be presented in a courtroom if needs be. A Research Specialist will always act lawfully. Common duties include monitoring and tracking, personal background checks, tracing missing people, employee absenteeism and history checks as well as investigating fraud and theft.

How much does a Research Specialist cost?

We offer a variety of services to our clients. The cost of Research can differ greatly depending on the client’s requests. We understand that no two searches are the same, therefore we pride ourselves on offering a unique and personal service, bespoke to the client’s requests and budget.

When do I pay?

For our private clients, we ask that payment is made in full prior to any Research commencing, this prevents any delay with the process and allows us to provide the evidential report immediately to our clients within hours of the completion of the investigation/ Research Specialist.

For our corporate clients please contact us to discuss our options for accounts.

A nondescript account is provided for payments to ensure privacy in all research matters.

 Are Research Specialist legal?

Yes. Every research we carry out is 100% legal. We are not above the law and subsequently fully comply with all laws of the country where we are carrying out our research.

 Is it Confidential?

Completely confidential. Every piece of information you provide to us is for use in the specific investigation. All evidence provided to our clients is for their eyes only. We are fully compliant with the Data Protection Act 1998 and the Information Commissioner. All evidence is kept for the minimum amount of time required before being securely destroyed.

 Will a person know or be advised that they are being researched?

An understandable concern for many clients is the worry that a subject will know they are being researched and finding out the connection between Our and the client. Our research has developed their skills over a number of years in high-pressure environments. Our researchers are adept at observing without being seen and using their experience to gather intelligence and evidence without the knowledge of subjects. Our London Research Specialists have the ability to blend into any situation and act accordingly with appropriate cover stories should there ever be a need.

 Is the evidence from the research confidential?

All evidence gathered by our research specialist is handled with care and stored using secure methods. We will never disclose any information gained throughout your research with any third party so you can be assured that your research is being carried out with complete discretion and confidentiality in mind.

What is the process of hiring a Research Specialist?

After initial contact is made, we will ask you a few non-intrusive questions to gain a better understanding of your requirements.

Once we have a full understanding of what your requirements are, you will be assigned specific research who will be your point of contact and see you through the entire research. Your research will provide you with a course of action plan in line with your budget. Once you are satisfied the research will begin.

Once the research is complete, a full report will be produced depending on your requests. All our reports included still imagery and/or video evidence to accompany the report. All reports are completed to a standard that would withstand interrogation, should they be presented in a courtroom.

 How soon can Research begin?

As soon as you are happy with your course of the action plan, and payment has been received, we can begin our research. This could be within as little as four hours of initial contact.

 How soon can a Research Specialist begin?

As soon as you are happy with your course of the action plan, and payment has been received, we can begin our research. This could be within as little as four hours of initial contact.

 GPS Tracker Rental FAQs

 Do you offer long-term pricing?

Yes. We are able to deploy a GPS tracking device for 7 days until you are satisfied and no longer need to hire the GPS tracking device. Please note that trackers might need charging after a certain amount of time, however, this will not cost you extra.

 What areas in the USA do you cover?

At Trojan Surveillance we have professional Research Specialists located throughout the USA and are therefore able to deploy GPS tracking devices nationally.

 Is it legal to use GPS vehicle trackers?

Absolutely, a Research Specialist will never break the law. Our Research Specialist work to a strict code of conduct. When you hire a Research Specialist to track a vehicle, you can be confident knowing that we will always work ethically and within the limits of the law.

Are you able to send me location updates in real time for my GPS-tracked vehicle or asset?

Yes. We are able to provide real-time tracking information 24/7 upon request. You will receive updates about the current location of the vehicle tracker along with the amount of time the vehicle has been static as well as map imagery displaying the vehicle’s GPS location.

What happens if the GPS tracking device is found?

Our Research Specialists are extremely experienced in placing our GPS Trackers on a full range of vehicles, ensuring that the chance of discovery is always minimal. There is however a very small possibility that the tracking device can be discovered if a vehicle went into a mechanic’s garage and work was conducted in the area of the tracking device for example. In this case, the GPS tracking device can be wiped off information remotely, meaning the finder will find the device unusable. The GPS Tracking device has no labeling or signage that connects it with Research Specialist, meaning this can never be traced back to us or you as the client.

How could using a GPS tracker help my research?

Having a GPS tracking device deployed on a subject’s vehicle allows the Research Specialist conducting the surveillance the ability to locate a vehicle that may not be in the assumed location as the day’s observations start meaning the hours of surveillance a client is paying for is put to best use.

Do I have to install the GPS tracker myself?

No, our Research specialists are trained and experienced in deploying GPS tracking devices onto a range of vehicles and understand how to deploy a tracking device to ensure the device remains hidden and undiscoverable while providing accurate reporting.